TIA POLICIES & GUIDELINES

TIA has a 48-hour cancellation policy for all scheduled appointments, including private and group lessons, open court time, and seasonal court rentals.

EARLY CANCELLATION LATE CANCELLATION

Appointments cancelled with more than 48 hours’ notice are eligible for make-ups.

Appointments cancelled with less than 48 hours’ notice are not eligible for make-ups.

MAKE-UP ELIGIBILITY

Group Make-Up Lessons: Must be completed during the enrollment period. However, if enrolled for the next session, a number of make-ups may be carried over to next session as outlined below:

  • 15 & 17 Week Enrollments: Up to 3 make-ups
  • 20 Week Enrollment : Up to 4 make-ups
  • 32 Week Enrollment: Up to 6 make-ups
  • 35 Week Enrollment: Max of 7 make-ups

Expiration: All make-ups expire on Labor Day, regardless of the session.

Seasonal Court Rentals: May reschedule court time based on availability, but make-up is not guaranteed.

Private Lessons: If a player does not renew their spot for the upcoming session, they will forfeit their reserved day and time. However, their private lesson package will remain valid until it expires on Labor Day.

NON-QUALIFIED MAKE-UPS

  • Private Groups: Make-ups are not available for private group classes.
  • Junior Group Fitness & UTR Match Play: Make-ups are not offered for these programs.
  • Summer Camp: Make-ups are only offered if camp is cancelled due to inclement weather.

MAKE-UP EXPIRATION POLICY

Regardless of the session, all make-ups expire on Labor Day and cannot be applied to future enrollments.

MAKE-UP CONTACTS

FALL SESSION
  • Renewal Deadline: May 1
  • New enrollments or renewals with changes will be placed on the “Standby List”; your schedule will be confirmed by June 1.
  • See “STANDBY PROCEDURES” below.
WINTER SESSION
  • Renewal Deadline: November 15
  • New enrollments or renewals with changes will be placed on the “Standby List”; your schedule will be confirmed by December 1.
  • See “STANDBY PROCEDURES” below.
SPRING/SUMMER SESSION
  • Rolling enrollment.
STANDBY PROCEDURES:
Players who renew their enrollment by the designated deadline for each session (listed above) are eligible to keep their same schedule. After the “renewal deadline” you are at risk of losing your spot and schedule to a “standby list” player. Players on the “standby list” includes any new enrollment or a renewal enrollment with changes outside of an enrollee’s current schedule. Enrollment requests outside of an enrollee’s current schedule do not lose their original schedule when placed on a standby list.

  • If any applicant removes him/herself from a TIA Academy program for any reason, or if the Academy removes the applicant from an Academy program at the sole discretion of the Academy Management, , applicants are still liable for the full cost of the session and are NOT eligible for refunds of any kind.
  • Deposits are refundable only in the following scale, and are based on the Academy program start date for the respective enrollment: 90 days before the start date: 70% of deposit refunded; 60 days 50% of deposit refunded; 30 days 30% of deposit refunded; 29 days or fewer 0% of deposit is refunded.

IMPORTANT:

  • If injured PRIOR to session start and unable to play for 8+ weeks, deposit is held as credit to use towards future group or private lesson; family members are eligible to use the credit.
  • If injured PRIOR to session start and unable to play for 7 weeks or less: deposit is held as credit for future enrollments.
  • If injured AFTER the session begins, the player is charged for the classes completed and the remaining enrollment can be frozen to use once the player is ready to play again; or the remaining enrollment can be converted to monetary value at TIA for future use by the player or by a family member.
  • Make-ups offered through existing programs and holiday camps based on a 3:1 paid player to make-up player ratio.

PRIVATE GROUP CLASS WITH SHARES

  • Payment: Full payment required at the time of registration.
  • Master Pro Request: Players must sign up for the full indoor season (32 weeks) when requesting a Master Pro and all shares must be accounted for.
  • Discount: To receive the 10% discount on shares, the group must fulfill all shares for the full indoor season (32 weeks) and ALL shares must be confirmed and accounted for prior to the start of the session.
  • Options for Shares Unsold:
    • Enrolled players can purchase the unsold shares to keep the class private.
    • If a group cannot be formed (2 or less players), shares may be converted to semi or private lessons; additional fees may apply.
    • TIA may fill the unsold shares with level appropriate players but is not responsible to do so.
  • Scheduling & Makeups:
    • The captain or TIA will create a schedule by asking all participants to submit their ”black out” dates prior to the start of the session.
    • TIA will post the schedule, via google sheets, so that all players have access to the schedule.
    • A confirmation email will be sent weekly to the scheduled players.
    • No make-ups are offered to players in a private group with shares; the participants are responsible for finding a sub and/or swapping dates with someone not scheduled to play.
    • If a player is signed up to play every week of the session (fall, winter or full indoor), makeups offered in level appropriate program.

TIA ACADEMY GROUP CLASSES WITH SHARES:

  • Payment: Full payment required at the time of registration.
  • Open Pack: Players will have an ”open pack” of classes to be used at their discretion.
  • Confirmation: A confirmation email will be sent weekly to the scheduled players.
  • Make-Ups & Cancellations: Make-ups offered if the player cancels 48-hours in advance of their scheduled class.
  • Make-Up Expiration: All make-ups ultimately expire by Labor Day. See “MAKE-UP & CANCELLATION POLICY”.

Tennis Innovators Academy operates the www.tiacademies.com website, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Tennis Innovators Academy website.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at www.tiacademies.com, unless otherwise defined in this Privacy Policy. Our Privacy Policy was created with the help of the Privacy Policy Template and the Privacy Policy Generator from TermsFeed plus the Refund Policy Template.

Information Collection and Use
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us which is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies
Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collect information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers
We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to their Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

These terms and conditions outline the rules and regulations for the use of the Tennis Innovators Academy website.

TENNIS INNOVATORS ACADEMY
Delfino Park, 110 Lake St.
White Plains, NY 10604
914.428.2444

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Tennis Innovators Academy’s website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice, and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration or any other means, for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By using Tennis Innovators Academy’s website you consent to the use of cookies in accordance with Tennis Innovators Academy’s privacy policy.

Most modern-day interactive websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Tennis Innovators Academy and/or its licensors own the intellectual property rights for all material on Tennis Innovators Academy. All intellectual property rights are reserved. You may view and/or print pages from https://tiacademies.com for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  1. Republish material from https://tiacademies.com
  2. Sell, rent, or sub-license material from https://tiacademies.com
  3. Reproduce, duplicate or copy material from https://tiacademies.com

Redistribute content from Tennis Innovators Academy (unless content is specifically made for redistribution).

Hyperlinking to our Content

  1. The following organizations may link to our Web site without prior written approval:
    1. Government agencies;
    2. Search engines;
    3. News organizations;
    4. Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
    5. Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

We may consider and approve in our sole discretion other link requests from the following types of organizations:

    1. commonly-known consumer and/or business information sources such as Chambers of Commerce, American
      Automobile Association, AARP and Consumers Union;
    2. dot.com community sites;
    3. associations or other groups representing charities, including charity giving sites,
    4. online directory distributors;
    5. internet portals;
    6. accounting, law, and consulting firms whose primary clients are businesses; and
    7. educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications, or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to info@tennisinnovators.com.

Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

  1. By use of our corporate name; or
  2. By use of the uniform resource locator (Web address) being linked to; or
  3. By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.

No use of  Tennis Innovators Academy’s logo or other artwork will be allowed for linking absent a trademark license agreement.

Iframes

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our Web site or any linked website objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavor to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose, and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  1. limit or exclude our or your liability for death or personal injury resulting from negligence;
  2. limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  3. limit any of our or your liabilities in any way that is not permitted under applicable law; or
  4. exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature. 

Government agencies; Search engines; News organizations;

Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

We may consider and approve in our sole discretion other link requests from the following types of organizations: commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union; dot.com community sites; associations or other groups representing charities, including charity giving sites, online directory distributors; internet portals; accounting, law and consulting firms whose primary clients are businesses; and educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications, or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to info@tennisinnovators.com.